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Texas HHSC

2-1-1 A simple three-digit number to help Texans find the help they need.



Early in 2006, the Health and Human Services Commission (HHSC) recognized the ease of access provided by the three-digit 2-1-1 phone system and expanded the options available to Texans. All callers are invited to select a language.

The options include:

Option 1: for Information and Referral on all health and human services available to the caller. These calls are handled by the HHSC’s 2-1-1 Information and Referral Network.

Option 2: for state benefit programs such as SNAP ( Food Stamps), Medicaid and the Children’s Health Insurance Program (CHIP). These calls are handled by a vendor who contracts to provide the services to the HHSC Office of Eligibility Services.

Option 3: to report suspected fraud or abuse of state resources. These calls are handled by HHSC’s Office of the Inspector General.

In 2007, The Governor’s Division of Emergency Management (now the Texas Division of Emergency Management) assigned 2-1-1 TIRN to be the entry point for individuals to register with the Transportation Assistance Registry (TAR), a database that allows vulnerable populations to notify their local emergency management offices that they may need assistance evacuating in the event of an emergency event.

Thus, Option 4 offers as a direct route for registrants to provide their information.

For the " 2-1-1 Texas Information & Referral Network Action Summary
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